2001 Contact Center CRM Customer Centricity 
OpinionLab
DECEMBER 17, 2018
Real-time insights from website feedback and quick action on those insights by getting the right information related to key digital interactions into the right peoples’ hands led to increased revenue, operational efficiencies and improved customer loyalty for our customers. Digital transformation. The path forward.
PeopleMetrics
JULY 23, 2018
The result is that VoC becomes the single source of truth for all experiential customer feedback. Every company that is serious about being customer-centric and listening to customers must invest in a VoC software platform that helps them collect customer feedback, quickly understand what it means, and act on it.
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