Kustomer

JULY 8, 2021

Darryl recognizes that as a leader in the contact center world, it can be difficult to fully buy into the idea of AI services when some existing processes are alright as is. Many leaders question why they should even buy into AI when innovation is already happening within their contact centers. TRANSCRIPT.

Contact Center 98

Contact Center Self Service Consumers Examples 98

OpinionLab

DECEMBER 17, 2018

Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently. Digital transformation.

Competitive Advantage 95

Competitive Advantage Ecommerce Voice of Customer Social Media 95

PeopleMetrics

JULY 23, 2018

Unsolicited feedback is primarily thought of as social reviews, but can also include calls to a company’s contact center to complain about an issue; or feedback through the “contact us” feature on a company-supplied app or website. Analyzing and predicting consumer behavior (also called Big Data ) also falls into this category.

Feedback 72

Feedback CEM Hotels Software 72

Kustomer

APRIL 16, 2020

Twenty years, CRM, contact center veteran. A lot of people don’t actually know this about me, but I started my journey, or my career in the contact center. So I did that, but then found myself actually implementing contact center technology. It was probably just around the.com, so 2000, 2001.

Customer Experience 52

Customer Experience How To Contact Center Airlines 52