PeopleMetrics

FEBRUARY 2, 2018

The structure The book will be written in a really accessible lesson format, with 40 quick lessons about how to create a super effective Voice of the Customer program. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Sean holds a Ph.D.

CEM 70

CEM Video Measurement Software 70

PeopleMetrics

OCTOBER 29, 2019

When there is a problem, companies need more clarity so they can figure out how to fix it, and this requires more questions. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. What else can you do to increase response rates? Sean holds a Ph.D.

Survey 61

Survey CEM B2C Measurement 61

PeopleMetrics

MARCH 12, 2018

Business leaders use this all the time as a way to set standards for performance evaluation on metrics such as Net Promoter Score (NPS) or overall satisfaction; and many look to external benchmarking results as key indicators for how to improve customer experience. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.

Net Promoter Score 70

Net Promoter Score CEM Video Hotels 70

PeopleMetrics

MAY 24, 2018

Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. In this book, Sean McDade provides a game plan for how to embed this inside your organization.". If you plan to lead a new VoC program, you'll learn how to start it.

Feedback 54

Feedback CEM Chief Customer Officer ROI 54

PeopleMetrics

OCTOBER 3, 2019

As the customer experience lead, you need to focus on how to improve the customer experience rather than managing a complex software process and providing technical support. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Prove value right away.

Tools 60

Tools Survey CEM ROI 60

PeopleMetrics

JULY 10, 2018

I often get feedback from our clients’ employees who say they don’t know what it means to be customer-centric and certainly don’t know how to practice it. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Here’s the deal. It makes sense.

Customer Centricity 66

Customer Centricity CEM Touchpoint Social Media 66

PeopleMetrics

SEPTEMBER 24, 2018

To learn more about how to get the best of both worlds, contact us: Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Click here to download the book.

CEM 226

CEM Marketing Advertising Study 226

PeopleMetrics

JULY 24, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Contact PeopleMetrics: About the Author.

CEM 61

CEM How To Hotels NPS 61

PeopleMetrics

MARCH 4, 2020

In my next blog post, we will do a deep dive on the types of alerts that can be generated and how to respond to them. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Stay tuned! Ready to close the loop? Contact PeopleMetrics: About the Author.

ROI 83

ROI CEM Software Feedback 83