uk-rise-in-virtual-work-experience-helps-provide-platform-for-enhanced-customer-service 
CSM Magazine
JUNE 28, 2021
Young people had to face the challenge of gaining school work experience in an era where social distancing and other lockdown rules pose obstacles. For over a decade, the firm has been providing young school leavers with the opportunities to gain work experience under elite level organisations all around the UK.
CSM Magazine
APRIL 20, 2021
Nick Dicksee, CPaaS Specialist Lead at Avaya UK&I, explains how organisations can catapult themselves into the future of work with a simple and powerful framework designed to aid Total Experience. And nearly half (46%) prefer to work remotely or at least be given the option and tools to do.
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CSM Magazine
AUGUST 6, 2020
Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. He shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions.
Storyminers
MAY 16, 2016
our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. With mobile internet usage continuously rising, a strong mobile presence is crucial for any retail or ecommerce company.
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Payment and monetary disruption: the rise of crypto in mainstream banking. This outlook will not include an analysis of M&A trends.
Currency Alliance
OCTOBER 11, 2018
Countless articles have been written about enhancing the hotel customer experience (CX) with technology. The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. On the contrary, the hotel remains a highly valued experience offering.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
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