Inbenta
JANUARY 30, 2020
The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.
Bold360
APRIL 27, 2017
Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.
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Talkdesk
MARCH 17, 2020
travel and tourism industry at least $24 billion in foreign spending alone. Travel and hospitality companies can ease the struggle by redesigning Interactive Voice Response (IVR) systems and routing to better anticipate callers’ questions, offer more relevant self-service and target segments with proactive outreach. .
LoyaltyPlus
JUNE 12, 2022
Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. FrequentStay features a variety of self-service wizards that can manage promotions with communications automatically triggered to be sent out by specific events.
GetFeedback
AUGUST 16, 2018
Self-Service Metrics. The better your self-service content, the fewer cases you’ll get. But measuring your self-service content is important if you want to maximize its effectiveness. The following metrics will help you measure your self-service experience. Knowledge Base Article Helpfulness.
Eptica
NOVEMBER 9, 2022
Les compagnies aériennes, aéroports et professionnels du tourisme ont été durement touchés par la pandémie et ont, à juste titre, réduit leur personnel et leurs frais généraux. La manière dont le service est fourni est également d'une importance capitale. Mais tout porte à croire qu'ils sont allés trop loin.
Eptica
MAY 13, 2020
D’autres secteurs tels que le tourisme ou l’hébergement doivent aussi faire face à une situation et des demandes inhabituelles, malheureusement plus liées à des questions autour des annulations plutôt qu’à de nouvelles réservations. En tout cas, ce ne doit certainement pas être la seule.
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