GetFeedback

AUGUST 16, 2018

Self-Service Metrics. Although customers like talking to your support staff over the phone or via live chat, time and effort are saved on all sides when customers can help themselves. The better your self-service content, the fewer cases you’ll get. Why are bounce rates and time on page important?

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. The telephone has had its procedures enhanced owing to digital, while being a source of annoyance, particularly because of the waiting time.

Omni-Channel 52

Omni-Channel Customer Experience Net Promoter Score Multi-Channel 52

NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. The telephone has had its procedures enhanced owing to digital, while being a source of annoyance, particularly because of the waiting time.

Omni-Channel 52

Omni-Channel Customer Experience Net Promoter Score Multi-Channel 52