Uniphore
AUGUST 12, 2021
Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago. Unsurprisingly, sales of these multimodal assistants grew 30% in 2020, while voice-only assistants saw a 3% decline.
CSM Magazine
JANUARY 27, 2021
DMG, a leading independent contact centre research and consulting firm, annually conducts reports on the workforce optimisation (WFO) industry, including market trends and challenges, predictions and vendor market share, as well as an extensive customer satisfaction survey to measure end-user experience with vendors and their products.
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CSM Magazine
MARCH 18, 2021
Not only in marketing and sales, but also in service. However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. How do virtual agents and human agents work hand in hand?
Inbenta
OCTOBER 11, 2021
According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . The universal popularity of voice user interfaces such as Siri, Alexa, and Google Assistant only further evidences the shift toward natural, conversational interactions between user and computer.
CSM Magazine
JUNE 16, 2023
Chatfuel offers companies around the world the capacity to increase their potential with the help of tools and features designed to generate leads, prequalify prospects, increase sales, cross-sell products, and grow revenue. Dialogflow can run in over 30 languages, ensuring global reach for your virtual agents.
North Highland
MAY 24, 2019
You need information to support automation and to build both types of AI machines: 1) machine learning algorithms and 2) virtual agents. Building virtual agents that work with humans, like chatbots, requires content (i.e., Machine learning algorithms and virtual agents have different information accessibility needs.
Inbenta
NOVEMBER 15, 2022
Virtual agents and chatbots. Conversational AI solutions like AI-powered intelligent chatbots use Natural Language Processing to understand the meaning behind the user’s queries and answer them in an accurate way. Thanks to NLP technology, chatbots have become more human-like. NLP industry-specific use case examples.
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