AWS Machine Learning
APRIL 18, 2024
For example, users can ask a question in plain language and instantly get clear and concise answers with enhanced search. They can catch up on channels and threads in one click with conversation summaries. And they can access personalized, daily digests of what’s happening in select channels with the newly launched recaps.
NobelBiz
NOVEMBER 6, 2023
Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation. It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently.
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CSM Magazine
AUGUST 4, 2021
Inge De Bleecker, Vice President of CX at Applause reveals three ways brands can provide seamless and unforgettable user experiences across all platforms and devices. The Olympics is every four years, but there’s no reason why these and other learnings can’t be successfully applied to any major sporting event. About the Author.
AWS Machine Learning
AUGUST 30, 2023
Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities.
Optimove
MARCH 12, 2020
When we do turn our focus to the more mundane professional adversities this crisis brings, we find ourselves in front of a multi-layered, mostly unknown challenge. Crises – like sports – don’t just build character; they reveal it. From A to Z, with some special attention to support, and emotionally intelligent and sensitive experience.
Alliance by IFS
SEPTEMBER 11, 2018
Alliance Enterprise puts powerful capabilities into the hands of non-technical users via a new process flow engine that offers graphical, drag-and-drop functionality to modify application workflows. Sleek, Web-Inspired User Interface Designed for Configurability and Usability.
Guavus
FEBRUARY 11, 2019
If video is the main reason a customer is a network subscriber and those video experiences are erratic, then video service churn will lead to CSP churn and customer loss. It’s important to note that user experience isn’t determined only by network download speed and bandwidth, though CSPs commonly equate the two.
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