mothers-day-and-fathers-day-cards 
ShepHyken
AUGUST 28, 2023
Greeting cards can be used strategically to strengthen business relationships. Greeting cards can be used strategically to strengthen business relationships. Sending cards for special occasions, milestones, or even reminders for appointments can show thoughtfulness and attention to detail.
Michel Falcon Experience
APRIL 23, 2019
One of the companies I mention below I have a relationship with (I’ve hosted a full-day workshop for them), one we’re familiar with but, perhaps, doesn’t get the same press coverage as companies like Ritz Carlton or Zappos, and the last is one my business partners and I own and operate. After all, it stems from the top! What’s my secret?
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Helpware
AUGUST 7, 2018
When you have received excellent customer service, you know it. You leave the interaction or phone conversation with a glow, tears in the eyes, and you can’t help but say great things about the company after the interaction. Here are some lovely customer service stories bound to put a smile on your face and maybe even a tear in your eye.
Bob Hayes
AUGUST 10, 2015
She did this work day after day with unshakable ethics, integrity and professionalism, and an absolute dedication to her client’s cause. I wanted to take this opportunity to write about her, to tell the world her story, at least, from my perspective. She inspired me and others by how she lived her life. She’ll inspire you.
Kustomer
APRIL 23, 2020
All of these hold value to some extent when someone is deciding which food to eat, which clothes to wear, or how they are going to spend their day off. The Value Of Time Well Spent. Mary shares an experience she had during a podcast interview with Joe Pine, the decorated author of the book The Experience Economy.
Service Untitled
NOVEMBER 28, 2012
Ranging from our first class card, which is the most popular form of recognition at Ritz Carlton. It’s just a card that we give it to one another as a thanks. Don’t assume that their mother or father, or previous employer taught them what really great service looks like. It’s not robotic, it’s not scripted.
Michel Falcon Experience
APRIL 11, 2019
Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Watch (or read) the interview if you’re interested in: ? Understanding why I focused a lot of attention on purpose-driven companies within the pages of my book. ? Only because it’s such a thankless job.
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