Comm100

FEBRUARY 10, 2022

Once you’re ready with these dashboards, here are some strategies to personalize your customer service: Let self-service options like the knowledge base or FAQs be your customer’s first step. Create self-service portals. Take a look at Airbnb’s self-service portal to inspire your own.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

SmartKarrot

OCTOBER 2, 2023

High churn rates not only impact revenue but also harm your brand reputation and customer loyalty. By building a partnership rather than just a transactional relationship, you will increase customer loyalty and reduce churn rates. By showing customers that their voices are heard, you can enhance their loyalty and reduce churn.

How To 10

How To Self Service Touchpoint Culture 10

Kustomer

NOVEMBER 25, 2021

When agents are equipped with the right CRM and other data structuring tools they will be able to drive more success and loyalty. The depressing thing was we found out that on average any service interaction, was four times more likely to make a customer disloyal than loyal. Is Customer Delight Expensive? It’s really confusing.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Kustomer

MARCH 12, 2020

The original concept of delighting customers stemmed from the theory it would create more loyalty and increase the amount of money a consumer would spend. If the current strategies used to delight customers are flawed, what strategies work to create customer loyalty? What Creates Disloyal Customers? It’s really confusing.

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

Comm100

JUNE 13, 2018

Fifty-nine percent of consumers report using loyalty rewards when holiday shopping, meaning that setting up a loyalty program with reward redemption reminders can be an effective marketing strategy for the shopping season. Enable and Encourage Self-Service.

Tips 130

Tips Self Service e-support Social Media 130

ProProfs Chat

MAY 21, 2021

It relies on a single question – “How likely are you to recommend us {product/service/company} to your friends and family?” to understand your customer loyalty. Based on their responses, you can place them in three categories: promoters, passives, and detractors. Read more: How to Build Brand Loyalty? Image Source.

Net Promoter Score 52

Net Promoter Score How To NPS Effort Score 52

SmartKarrot

JANUARY 22, 2021

Loyalty programs have a great say in here. They can also guide the newer prospects with a smart self-service knowledge base that answers all the expected questions. Note that even though your customer has converted does not mean that they will stick around.

Customer Success 10

Customer Success Customer Relationship Management Self Service Social Media 10

ShepHyken

FEBRUARY 15, 2021

The do’s and don’ts for creating a customer service knowledge base by TechGenyz. TechGenyz) In this post, we will be exploring the benefits of a customer service knowledge base and what you should and should not when building a customer knowledge base for your business.

Customer Service 100

Customer Service Self Service Knowledge Base Guidelines 100