Inbenta

JANUARY 30, 2020

The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.

Tourism 121

Tourism Chatbots Self Service Industry 121

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56

Tourism Travel Customer Service e-support 56

GetFeedback

AUGUST 16, 2018

CSAT surveys measure how customers feel about a specific interaction or experience. To conduct a CSAT survey, you ask: How would you rate your overall satisfaction with the service you received? Just add it to your survey, customize your question, and begin distributing CSAT surveys after support interactions.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

LoyaltyPlus

JUNE 12, 2022

Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits. Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Furthermore, hotels contributed 66% to the 98.3%

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Talkdesk

MARCH 17, 2020

travel and tourism industry at least $24 billion in foreign spending alone. Travel and hospitality companies can ease the struggle by redesigning Interactive Voice Response (IVR) systems and routing to better anticipate callers’ questions, offer more relevant self-service and target segments with proactive outreach. .

Contact Center 94

Contact Center Self Service Tourism Travel 94

Eptica

MAY 13, 2020

Un grand nombre est malheureusement quasiment à l’arrêt mais, à l’inverse, d’autres doivent affronter une hausse inattendue de leur activité et cela se traduit par un volume de demandes à gérer par leur service client très supérieur à la normale. Quels sont les secteurs les plus touchés ?

Self Service 71

Self Service Tourism e-support Interaction 71

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Interaction or conversation designers… . However, undertaking such a project is no piece of cake.

Chatbots 105

Chatbots Examples Self Service Insurance 105