Interaction Poor Customer Service Self Service Wait Times 
Interactions
JULY 29, 2021
Whenever the topic of customer service comes up, everyone has a story to tell–and there is no holding back. Interactions recently surveyed 1,100 U.S. consumers to see what they like when it comes to customer service. Brands must look at what customers really want and remove pain points from interactions.
CSM Magazine
OCTOBER 5, 2023
In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.
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Interactions
MAY 22, 2019
With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. And if I am put on hold or have to deal with a complication, it’s frustrating, but I can find the time to finish the task later in the day or on a different channel. Long wait times.
Interactions
MAY 22, 2019
With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. And if I am put on hold or have to deal with a complication, it’s frustrating, but I can find the time to finish the task later in the day or on a different channel. Long wait times.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.
Vonage
FEBRUARY 7, 2017
The fix: Invest in a system that enables customers to call your organisation, input the necessary information, then be directed to the customer service department best able to meet their requirements. This minimises wait times, reduces the need to be passed between multiple agents, and increases satisfaction.
Eptica
SEPTEMBER 9, 2016
Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers. It found that businesses in the US are losing $62 billion every year, due to people switching following poor customer service.
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