5 Facts to End the ROI Debate on Customer Experience
Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. JD Power and Associates reported that the annual premiums paid by customers that switch insurance providers amount to $7.6 www.bautomation.com. 26 August 2014. <
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