NetBase

APRIL 3, 2020

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying. Filtering Out Noise.

Travel 70

Travel Comparison Hospitality Social Media 70

inmoment

JUNE 1, 2020

Since the pandemic transcended into Australia/New Zealand in early 2020, InMoment’s APAC Sales Director Simon Benns has seen an interesting shift toward an empathy economy. According to a more recent Gartner report pre-pandemic, only 22% of CX Leaders can say that their programs exceeded customer expectations.

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

Up Your Service

MARCH 17, 2020

As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. We watch as other government and corporate leaders grapple with how to put structure around their response, make decisions from behind the curve, and communicate to inspire and control.

Airlines 83

Airlines Social Media Policies Leadership 83

inmoment

JULY 15, 2020

For a brief moment, it looked as though the Coronavirus pandemic might finally be under control, but recent viral surges throughout the country indicate that, unfortunately, this disease and the new way of life accompanying it will be with us for the foreseeable future. . Key #1: External Communications. Employee Policies.

Brands 52

Brands Policies Measurement Communication 52

SurveySensum

MAY 20, 2020

In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Your success in life isn’t based on your ability to simply change.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

NobelBiz

SEPTEMBER 21, 2020

There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. For more updates on the contact center space, check out our Blog section. Furthermore, 50% of call centers report spikes in digital channel traffic during the Pandemic.

Call Center 52

Call Center Industry Contact Center Government 52