Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Here’s how to pick out the perfect metrics for product-led growth. . User Behavior. Overall Product-Led Growth Metrics.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

NOVEMBER 10, 2021

Positive user experience is paramount. The consumer’s experience is more important than ever. Product-led growth focuses on user experience and improving the way they enjoy your product. . Success metrics have shifted. In SaaS, it’s not enough to measure metrics such as revenue or units sold.

Analytics 52

Analytics How To Handbook User Experience 52

Gainsight

APRIL 13, 2022

Customer acquisition cost (CAC) is a metric that tells you how much your company is spending to bring in a new customer. By enhancing the user’s experience, you can pave a path to more income. In fact, 87% of business leaders say customer experience is their No. What is customer acquisition cost? 1 growth engine.

Handbook 52

Handbook User Experience eBook Resources 52

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Understand the customer experience. And it’s for good reason.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Ready for a primer on becoming a product-led growth pro?

Handbook 52

Handbook Roadmap ROI Strategy 52

Qualtrics

JULY 23, 2019

Fred Reichheld – Reichheld is a Bain Fellow, an author and speaker on loyalty, and creator of the Net Promoter Score , a common metric used to measure customer loyalty. Lisa Winter- Winter is a User Experience Researcher at Starmind where she enjoys incorporating insights from both quantitative and qualitative UXR into the product.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32