Inbenta

JUNE 30, 2021

Chatbot examples in the utility industry. Chatbots are one of the hottest current trends in customer service. No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. .

Chatbots 105

Chatbots Examples Self Service Insurance 105

Call Experts

MAY 20, 2022

As the first point of contact, a contact center answers for your customers and prospects 24-7. If your business is closed on weekends or after hours, you’re missing out on opportunities to grow your customer base and revenue. Don’t spend your time scaling customer service. What is After Hours Service?

Contact Center 98

Contact Center Call Center e-support Self Service 98

Call Experts

JULY 27, 2023

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. When it comes to delivering exceptional customer service, businesses face numerous challenges.

Call Center 52

Call Center Customer Service e-support Contact Center 52

CSM Magazine

JANUARY 22, 2018

Gas utility business customer satisfaction scores have reached their highest levels ever, as measured in the J.D. Power 2017 Gas Utility Business Customer Satisfaction Study, SM. Among gas-only brands, that overall satisfaction score jumps to 801.

Customer Satisfaction 40

Customer Satisfaction Effort Score Study Measurement 40

Uplight

DECEMBER 12, 2018

Today, business customers look to their utility for more than just a monthly bill. This creates a challenging job for utility Account Managers tasked with building relationships and driving program participation among this diverse customer segment. – Account Manager, western municipal utility.

Management 40

Management Sales Customer Insights Customer Satisfaction 40

Currency Alliance

OCTOBER 12, 2020

I said, “well yes, I am”, and they said, “we wanted to congratulate you for reaching one million actual miles on United’s flight today. And while I was surprised that they knew that information at that time, you should have seen how surprised were the other ten people sitting around me.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

AWS Machine Learning

MARCH 7, 2023

The Amazon International Seller Growth (ISG) team runs the CSBA (Customer Service by Amazon) program that supports over 200,000 third-party Merchant Fulfilled Network (MFN) sellers. We use multiple AWS AI/ML services, such as Contact Lens for Amazon Connect and Amazon SageMaker , and utilize a combined architecture.

Contact Center 76

Contact Center Analytics Training Analysis 76