Strativity

MAY 25, 2023

Restaurant brands that invested early in proprietary customer engagement platforms are now stronger, including Starbucks with its highly personalized mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform.

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

CSM Magazine

DECEMBER 19, 2022

Offering games from studios like NetEnt, IGT (International Gaming Technology), Play’N Go, and Novomatic, the site has more than enough to keep players entertained. If you’re looking for an unbeatable online slot bonus or other rewards, Casumo has you covered.

Customer Service 52

Customer Service e-support Rewards Programs Entertainment 52

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Technology today is expanding the definition (and capabilities) of white-glove service for travel and hospitality brands across the board. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. Support bots are the travel agents of the future, with the data on hand to create and manage flights and hotels, as well as entertainment and dining, or even currency and local transport.

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

OCTOBER 12, 2021

Burn’ partners – providers of aspirational experiences, such as travel, restaurants and entertainment – are the bait that draws people to participate in the program. Several airlines and hotel groups did win my preference because of their loyalty program. Vueling is similar.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. Best Practices for Call Queuing Implementation Beneath the technological sophistication of call queuing lies a pursuit of excellence. Lean more about the NobelBiz OMNI+ Call Queue System here.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Voxi is the ‘youth brand’ of Vodafone, whose highly successful VeryMe rewards program has previously been praised by Currency Alliance. A disloyal generation? voucher-based.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52