Think Customers

NOVEMBER 4, 2019

The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars. auto sales are expected to be about 16.9

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Qualtrics

JUNE 26, 2020

Koç Holding is the largest industrial conglomerate of Turkey, including 60 factories along with sales and marketing offices in more than 40 countries. And they became members of the Koç Holding Employee Experience Squad Team as they created their own squads in the subsidiaries.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Wootric CX Blog

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Melinda Gonzalez. Sarang Bhatt.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Russel Lolacher

JUNE 27, 2022

So why don’t we start with and I asked all my guests this, what’s your best or worst, you can pick one or the other employee experience you’ve ever had? And, you know, a few minutes later, I’m in front of the customer service sales person. I like to start high and then just go deep from there, Eric.

Culture 52

Culture Employee Experience Multi-Channel Course 52

Russel Lolacher

JANUARY 16, 2023

So the question I have to ask Esther, I asked every one of my guests, which is, what’s your best or worst employee experience? So in that case, one element of the emotional justice equity package included organizing transport, for that elder to get to where they have to go and back over that period of time. Esther Armah.

Roadmap 98

Roadmap Culture Policies Connections 98