Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. For example, Net Promoter Score (NPS) surveys ask customers how likely they would be to promote you to a friend or colleague. Try it free to leverage automation in your efforts to fight customer churn.

Strategy 98

Strategy Net Promoter Score How To Roadmap 98

Retently

MARCH 11, 2024

Benefits of Deploying Post-Event Surveys Imagine your latest event – a conference, or a virtual seminar – has just ended. By shedding light on attendee expectations and experiences, these surveys offer invaluable insights, from gauging the impact of your marketing efforts to assessing the program’s appeal.

Survey 127

Survey Analysis Feedback Effort Score 127

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

Net Promoter Score 8

Net Promoter Score Contact Center Effort Score Metrics 8

ProProfs Chat

APRIL 17, 2020

According to the 2019 trends report by event tech company Bizzabo, events, at times, even score over content marketing, digital advertising and email marketing. NPS questions. Such efforts can significantly increase your chances of making the event a big success. But how do you map the success or failure of an event? Post-event.

Survey 83

Survey Conference NPS Feedback 83

Confirmit

JULY 23, 2017

Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” We were very lucky to have this event hosted by our client, Be The Match , in their state of the art offices in Minneapolis. Bain & Company, Inc., and Fred Reichheld.

Metrics 40

Metrics Measurement Innovation Net Promoter Score 40

SurveySparrow

JANUARY 7, 2021

Building an engaged customer base requires internal effort. Popular customer-centric brands like Google, Zappos, Starbucks have one thing in common; they invest massive efforts to empower employees and help them make efficient decisions regarding customer experience. One such example is Netflix. million subscribers worldwide and $5.77

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Customer Guru

MARCH 7, 2018

We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business. To add to the NPS, Piramal was also the first to introduce Customer Effort Score (CES) to measure how easy the Piramal team made it for the customer to handle an issue.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65