InMoment XI
JANUARY 20, 2012
I’d like to introduce you to one of my colleagues, Dr. Scott Pimley. Scott is Director, Solutions Architecture and works out of our Torrance, CA office. He put together this post to shed some light on where we stand as an industry in terms of the retail experience. The automotive world frequently gets a. View Article.
Pretium Solutions
JANUARY 17, 2012
I have read several blogs and articles lately that seem to be into dissing customer satisfaction as a legitimate call service center metric. Some of the authors of these articles go to great lengths to point out the reality that satisfied customers are consistently bolting from one product to the next. We must move beyond customer satisfaction , as the thinking goes, and find a more meaningful measure to help us develop effective strategies for customer retention and profit optimization.
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Service Untitled
JANUARY 18, 2012
Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online. To make matters even worse, Best Buy still has unresolved Christmas orders lingering about somewhere in “back order” or “canceled” land.
Very Best Service
JANUARY 16, 2012
'Customer service innovation Innovation in customer service has become increasingly valuable as a way to differentiate from the competition and avoid an all-out price war. But, which is the best way to innovate? The challenge for companies is to determine to what extent the service innovations should be radical and if they are not a rehashed copy of what someone has done before, are they achievable?
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
JANUARY 20, 2012
I’d like to introduce you to one of my colleagues, Dr. Scott Pimley. Scott is Director, Solutions Architecture and works out of our Torrance, CA office. He put together this post to shed some light on where we stand as an industry in terms of the retail experience. The automotive world frequently gets a.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Interactions
JANUARY 16, 2012
'In Lewis Carroll’s “Alice in Wonderland” the main character is wandering through a bewildering new land with no idea what lay ahead. She happens across the strange talking “Cheshire Cat” and an interesting dialog ensues about which road to take. After discerning her lack of any destination other than to get “somewhere” the sanguine Cat finally tells her, “If you don’t know where you’re going then any road will get you there.
InMoment XI
JANUARY 20, 2012
I’d like to introduce you to one of my colleagues, Dr. Scott Pimley. Scott is Director, Solutions Architecture and works out of our Torrance, CA office. He put together this post to shed some light on where we stand as an industry in terms of the retail experience. The automotive world frequently gets a.
InMoment XI
JANUARY 15, 2012
This is the first in a series of blog posts regarding use of features and functions available in the Allegiance Engage7 Voice of Customer platform. Allegiance Engage7 has several advanced survey campaign analytic capabilities that enable you to treat invitation data as first-class data, similar to response data. We realize that who is invited, how many responses you get, and the response rate are vital to data analysis.
InMoment XI
JANUARY 15, 2012
This is the first in a series of blog posts regarding use of features and functions available in the Allegiance Engage7 Voice of Customer platform. Allegiance Engage7 has several advanced survey campaign analytic capabilities that enable you to treat invitation data as first-class data, similar to response data. We realize that who is invited, how many responses you get, and the response rate are vital to data analysis.
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InMoment XI
JANUARY 15, 2012
This is the first in a series of blog posts regarding use of features and functions available in the Allegiance Engage7 Voice of Customer platform. Allegiance Engage7 has several advanced survey campaign analytic capabilities that enable you to treat invitation data as first-class data, similar to response data. We realize that who is invited, how many responses you get, and the response rate are vital to data analysis.
InMoment XI
JANUARY 17, 2012
As many manufacturers covet younger customers, what are the potential pitfalls?
InMoment XI
JANUARY 17, 2012
As many manufacturers covet younger customers, what are the potential pitfalls?
InMoment XI
JANUARY 17, 2012
As many manufacturers covet younger customers, what are the potential pitfalls?
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Pretium Solutions
JANUARY 17, 2012
I have read several blogs and articles lately that seem to be into dissing customer satisfaction as a legitimate call service center metric. Some of the authors of these articles go to great lengths to point out the reality that satisfied customers are consistently bolting from one product to the next. We must move beyond customer satisfaction , as the thinking goes, and find a more meaningful measure to help us develop effective strategies for customer retention and profit optimization.
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