Sat.Jul 24, 2021

Connecting the Dots for Customer Service in a Hybrid Workforce

CSM Magazine

Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them. One size does not fit all when it comes to customer service strategies.

Best Ways to Reduce Abandoned Cart Rate with e-Commerce Chatbots


According to industry studies from multiple sources, 69% of shoppers abandon their cart before making a purchase. And that number climbs above 80% in some studies. If those numbers stopped you mid-thought, go back and read them again.

Study 83

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5 Rules for Building a Successful Customer Experience Team

Beyond Philosophy

A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science.

How To Understand The Customer Decision Journey ?


The most crucial thing in sales is the customer decision journey. Don’t let the world tell you otherwise! Customers usually consider a lot before opting for your product. Sure, there are impulsive consumers.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

What Does the Future Hold for Accounting?

CSM Magazine

The world of business is constantly changing and it can be difficult to keep up. But if you’re looking to make some changes, understanding the future of accounting can help you make the best decision possible.