ShepHyken

AUGUST 4, 2017

This week we feature an article by the Strategy Institute featuring insights on key Digital Customer Experience factors from different business leaders. A customized digital experience is your opportunity to connect with the customer as an individual. . The continual advancement of digital technology is nothing new, yet providing an outstanding customer experience is now becoming more impossible to do without incorporating the latest digital elements into it.

Customer Experience 75

Customer Experience Chatbots Social Media Data 75

Topdown

AUGUST 4, 2017

In “Why Your Business Needs to Know About — and Prioritise — ‘Operational Customer Experience’” , Alok Kulkarni asserts that “there is a crucial element of CX that has been overlooked within the customer engagement management landscape. It’s called Operational Customer Experience (OCX) — applied effectively, it could transform the way your company communicates.

Customer Experience 54

Customer Experience System Customers Customer Engagement 54

ReviewTrackers

AUGUST 4, 2017

Thanks to the rise of websites like Glassdoor and Indeed.com, more and more employees are making their voices heard. They’re rating their interview and employee experiences. They’re talking about the pros and cons of the job and sharing details of their working lives. They’re expressing their feelings about their CEOs and leadership team with a thumbs up or thumbs down (or smileys or frowns).

Feedback 50

Feedback Management Leadership Culture 50

ForeSee

AUGUST 4, 2017

As many professionals charged with managing the customer experience at their organization will tell you, being able to effectively leverage Root Cause Analysis (RCA) can be crucial for identifying and addressing customer issues. Using RCA to look. The post The truth about using Root Cause Analysis with Voice of Customer data appeared first on ForeSee.

Voice of Customer 53

Voice of Customer Analysis Data Customers 53

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Strativity

AUGUST 4, 2017

Customers may not be able to tell you exactly what product or service they want next, but they can provide insight. Through “listening plus,” you can bridge the gaps between your customers’ expectations and what you deliver. The post Do Customers Really Know What They Want? appeared first on Strativity.

Customer Expectations 40

Customer Expectations Customers 40

Strativity

AUGUST 4, 2017

Long-term success rests on the ability to transform the customer service function into a strategic asset and competitive differentiator. The post Customer Service as a Strategic Differentiator appeared first on Strativity.

Customer Service 40

Customer Service Customers 40

Verint

AUGUST 4, 2017

Organizations are increasingly realizing the critical role that customer experience plays in long-term success. Loyal customers are born from great customer experiences—once your organization can consistently and efficiently meet your customers’ needs, you become the first choice. One way to demonstrate the importance of the customer experience is having senior leadership set the tone.

Leadership 41

Leadership Customer Centricity Culture Feedback 41

Win the Customer

AUGUST 4, 2017

Before ecommerce became a thing, there was only one type of common consumer: shoppers who would go into brick-and-mortar stores to buy what they needed. With the popularity and proliferation of online stores, two new types of shoppers have emerged: webroomers and showroomers. In a nutshell, webroomers are known for doing their homework online by checking out the things they want on websites before buying them in a regular store.

Tips 77

Tips Ecommerce Social Media Retail 77

Talkdesk

AUGUST 4, 2017

This week, Talkdesk started a brand new journey with five of our AppConnect partners. We held our first ever App Dash — a webinar consisting of short demos from each partner. The companies showcased their solutions in only six minutes and once all the demos were completed, the webinar attendees voted on their favorite tool. Here’s a list of the companies and presenters from the first App Dash: Autoreach – presented by Rich Rines, Founder and CEO.

Contact Center 42

Contact Center Call Recording Metrics Measurement 42

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Customers

Talkdesk

AUGUST 4, 2017

This week, Talkdesk started a brand new journey with five of our AppConnect partners. We held our first ever App Dash — a webinar consisting of short demos from each partner. The companies showcased their solutions in only six minutes and once all the demos were completed, the webinar attendees voted on their favorite tool. Here’s a list of the companies and presenters from the first App Dash: Autoreach – presented by Rich Rines, Founder and CEO.

Contact Center 40

Contact Center Call Recording Metrics Measurement 40