e-support Feedback Infographics Management 
ProProfs Chat
MAY 1, 2020
Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Is your current customer support team working in the right direction?
Avaya
JANUARY 29, 2019
Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management. Automated Quality Management – Automate the entire quality management process, from scoring evaluations to assigning coaching. See the press release.
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Grade.us
MAY 28, 2019
In part one, we shared our epic list of agency management tools. This section includes a list of tools and resources in several areas: Website Creation and Management tools Communication and Support tools Content Strategy and Management tools SEO and SEM tools Advertising tools Social Media Management tools Speaking of marketing tools.
GetFeedback
MAY 9, 2018
This is a guest post by Alexa Lemzy, customer service manager of TextMagic. In fact, it’s estimated that by the end of 2018, mobile purchases will represent 27% of all e-commerce purchases. Collect customer feedback via mobile. Offer mobile messaging and SMS support. Create dynamic support content.
Solvvy
SEPTEMBER 17, 2022
Articles, white papers, and e-books. Infographics. You can enhance your self-service support portal with an intelligent, conversational artificial intelligence (AI) chatbot. It’s important to avoid situations where two customer support reps provide different information or contradict what is published on your website.
BirdEye
SEPTEMBER 20, 2023
You rely on artificial intelligence when using Waze, Alexa, Siri, facial recognition for phone access, or even your e-mail spam filter. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? However, you don’t have to have a person on staff 24/7 to provide 24/7 customer support.
SurveySparrow
MARCH 16, 2019
If your clients need some assistance with collecting feedback (which, in our experience, all companies crave), you’ve found your gold! SproutSocial is all about social media management solution and their partnership program caters to the agencies as well as their clients. Their hands-on training and support are the best.
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