ShepHyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect.

Employee Engagement 138

Employee Engagement Engagement Strategy Effort Score 138

ECXO

MARCH 15, 2024

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? The second sin is a lack of personalization.

Customer Experience 96

Customer Experience Net Promoter Score Customer Satisfaction Innovation 96

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? How Workforce Optimization Works in a Contact Center The most valuable asset in a customer service organization or contact center is your workforce.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. The significance of great customer service.

Customer Service Strategies 59

Customer Service Strategies Customer Service Self Service Strategy 59

SurveySensum

SEPTEMBER 29, 2023

They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. But here’s the truth: employee engagement isn’t just a nice-to-have; it’s a game-changer that can either make or break customer satisfaction. Why Employee Surveys Matter?

Survey 52

Survey Customer Service Net Promoter Score Employee Engagement 52

Happy or Not

JUNE 26, 2023

Make them the champions of change, and you will see happier and more engaged employees, increased customer happiness, and improved customer retention, ultimately leading to greater customer lifetime value. How does employee engagement affect customer satisfaction?

Employee Engagement 36

Employee Engagement Customer Satisfaction Engagement Effort Score 36

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? These features are Survey Templates: The tools you choose should come with different types of industry-specific survey templates that will enable you to save time and effort.

Tools 52

Tools Survey Customer Experience NPS 52