Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . After all, it’s impossible to improve if you’re not measuring your enhancements.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Creating a Product Roadmap? Product Experience: A Key Driver Of Your Customer Success Journey. Product Experience .

Resources 52

Resources Handbook eBook Government 52

Gainsight

MAY 3, 2022

Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. It’s one reason nearly 60% of SaaS leaders mark customer renewals as a high priority.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Collaborate with World leaders on new strategies for enhanced customer experiences. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132