CSM Magazine

JUNE 29, 2021

Thanks to the technological revolution, customer service has become a key factor which distinguishes companies in the financial services and insurance (FSI) industry. Here are some ways the financial sector can measure their customer service, identify gaps and take steps to improve the customer experience (CX).

Financial 52

Financial Self Service Customer Service Social Media 52

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Use a multi-channel approach.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. This helps build relationships between the company and its customers. What is social media management?

Social Media 98

Social Media Management Multi-Channel Analytics 98

Comm100

DECEMBER 11, 2017

Customer experience is described as the sum total of all the experiences and interactions that the customer has had from your business relationship. It is very different from “customer service” which is focused more on the way a service is delivered before, during and after the purchase. Customer-Focused Culture.

Customer Experience 120

Customer Experience Social Media Self Service Multi-Channel 120

BirdEye

APRIL 7, 2023

It is also possible that a lead had more than one touchpoint before becoming a customer. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Customer Acquisition Cost The customer acquisition cost (CAC) is comparable to the return on marketing investment.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

MARCH 17, 2023

Key sales skills that consultants should possess include effective communication, product expertise, customer service, sales demoing, negotiation skills and prospecting skills. Small business marketing consulting services are popular partnerships currently for companies.

Consulting 98

Consulting Social Media Financial Strategy 98