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18 Ways to Make Your Customers Feel Loved and Appreciated

Steve DiGioia

We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments. We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”.

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Emotional Affinity, Customer Service, and Collecting

CX Accelerator

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

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Awesome Customer Service from the US Post Office

CSM Magazine

This is what I call outstanding customer service. Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers.

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Emotional Affinity, Customer Service, and Collecting

CX Accelerator

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

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COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Therefore, a lot of enterprises have started to apply AI in their customer service centers.

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Emotional Affinity, Customer Service, and Collecting

CX Accelerator

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

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4 Essential Tips for Customer Service in the Medical Industry

CSM Magazine

Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. Despite this, you must never treat your patients as pure customers. When you say customers, you’re implying that these individuals are simply there to buy products from your establishment.