ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Social Media 87

Social Media Self Service Customer Service Marketing 87

Customer Enthusiast

OCTOBER 2, 2017

customer service quality) improves, he’s not going to be qualified – or even considered – for a position that offers more compensation or responsibility. Take, for example, the Dick’s Sporting Goods cashier I encounter last week. Have an inspired Customer Service Week! Don’t settle for ordinary.

Sports 56

Sports Loyalty Programs Retail Course 56

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. Decathlon, a renowned sporting goods retailer, excels in this area. Let me give you a picture of an ideal customer journey.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. Decathlon, a renowned sporting goods retailer, excels in this area. Let me give you a picture of an ideal customer journey.

Retail 52

Retail Strategy Customer Experience Sports 52

ClearAction

DECEMBER 31, 2015

CX excellence is about people (suppliers) giving their best to people (customers) who are willing to reward that with their wallets and enthusiasm.” ” Creating World-Class Customer Experience Teams. “In sports, a great deal of thought goes into creating winning teams.

Strategy 48

Strategy Customer Experience ROI Sports 48

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Reach customers where they are.

Tips 106

Tips How To Customer Journeys Net Promoter Score 106

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. However, in an omnichannel experience, the customer can browse the brand’s website for multiple options, try-on styles virtually, and place an in-store pickup to get a perfect size fit. This will help you generate a lot of more leads.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

Customer Bliss

MAY 10, 2018

In today’s episode with Amy Shioji , Head of Customer Experience at USA Today Network , we talk about how she advocated for a more holistic view of customer experience and loyalty at a media company, a vertical we don’t usually discuss. Highly Engaged Employees Create Stronger Customer Satisfaction.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

SurveySensum

JULY 20, 2023

Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? STEP 3: Take action Take action to address these concerns.

Retail 52

Retail Feedback How To Self Service 52

BirdEye

NOVEMBER 10, 2023

But, most customers would not think to refer their friends to your business without a prompt. You must incentivize and run carefully crafted referral and loyalty programs. When you finish a project, engage the customer to understand their experience, gauge their satisfaction levels, and trigger a referral campaign.

Marketing 58

Marketing Strategy Social Media Advertising 58

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. customers, channel partners, alliances). This is what generates ongoing external engagement (e.g. Reap: quick-wins >> NPS & revenue (now).

Customer Experience 63

Customer Experience Effort Score ROI Study 63