Customer Enthusiast

JANUARY 23, 2017

Last week I was interviewed for a customer service podcast. During the interview, I was asked for my definition of customer service, which I shared: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. Again, what will the employee say?

Exceptional Customer Service 40

Exceptional Customer Service Customer Service Course Retail 40

Retently

AUGUST 15, 2018

Customer service used to be something companies offered without giving it too much thought, but it has become a central point of any business strategy nowadays. There are plenty of numerous examples of excellent customer service being provided by top companies. But what is good customer service, though?

Examples 105

Examples Customer Service Social Media Exceptional Customer Service 105

Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Customer Enthusiast

SEPTEMBER 30, 2014

Having spent two decades with Marriott, I had an opportunity to see this philosophy manifest firsthand in the direct service of tens of thousands of customers. Although I retired from the company in 2006, 21 years after his death, my customer service philosophy continues to be shaped by the founder’s words. customer J.W.

Exceptional Customer Service 105

Exceptional Customer Service Employee Engagement Retail Customers 105

SurveySparrow

SEPTEMBER 8, 2021

What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first. In the most straightforward definitions, Employee Experience (EX) covers everything employees feel, observe, or encounter while working with an organization. Key Features.

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Customer Enthusiast

JULY 16, 2015

Where’s the outrageous customer service gesture?” My definition of customer service is this: a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. The result is that today’s customers are better informed and adjust their expectations accordingly. Is that it?

Customer Experience 40

Customer Experience Exceptional Customer Service Social Media Customers 40

Customer Enthusiast

SEPTEMBER 8, 2017

A journalist recently contacted me, posing a single question: “What makes good customer service?”. This was my response: Let’s start with a definition: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. Act: Service is a verb, requiring action.

Customer Service 72

Customer Service Exceptional Customer Service Poor Customer Service Retail 72