CSM Magazine

AUGUST 22, 2021

Despite the fact that customer service has long been recognised as an important revenue driver, not all businesses manage to get it right. How many times have you gone to a restaurant, café or store and been disappointed with the service you’ve received? So, how best can your business improve its service to customers in 2021?

Customer Service Strategies 52

Customer Service Strategies Chatbots Strategy Customer Service 52

Kustomer

MAY 13, 2020

In 2020, it’s all about enhancing the digital customer experience. Let’s take a closer look at the current trends in customer service that can help you run your business and satisfy consumers: 8 Current Trends in Customer Service. Here are eight we recommend weaving into your business strategy: 1.

Self Service 52

Self Service Trends Customer Service Social Media 52

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Survey 139

Survey Customer Service Strategy Effort Score 139

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Service Untitled

NOVEMBER 10, 2011

And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions. The average holiday shopper will spend 15 hours this season shopping for presents. photo credit: Zürich Film Office.

Customer Service 47

Customer Service Rewards Programs Customer Service Representative Retail 47

NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions. Why is Call Center Quality Management Important?

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

NobelBiz

APRIL 3, 2023

A Self-service system will naturally help to reduce costs associated with all the manual processes agents usually get caught in. Last but not least, a well-thought self-service system will reduce the manual labor associated with customer service and make agents’ jobs more enjoyable, thus contributing to a reduced turnover rate.

Self Service 52

Self Service Contact Center Knowledge Base Omni-Channel 52