CloudCherry

AUGUST 27, 2019

But, wouldn’t it be nice to know WHY it’s critical to have a firm grip on this ‘compass’, and HOW to best create one? Jeff Toister helps customer service teams unlock their hidden potential. He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.

Handbook 170

Handbook Customer Centricity Customer Service Training Culture 170

TechSee

JUNE 16, 2022

This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Follow on LinkedIn. Michelle Duerst, VP Analyst at Gartner.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

MARCH 4, 2022

Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more. The training needs to be given to every member of staff so that they all know how to treat their school customers well. Be responsive.

Tips 52

Tips Customer Service Handbook Customer Service Training 52

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. . How to Start.

Handbook 61

Handbook Customer Service Training Training Measurement 61

ShepHyken

APRIL 4, 2017

Shep Hyken speaks with Jeff Toister about his new book, The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. First Up: Shep Hyken’s opening comments focus on how the best companies have an amazing service culture, because they have an amazing culture.

Handbook 76

Handbook Culture Customer Focused Customer Service 76

ShepHyken

NOVEMBER 21, 2016

But, we don’t live in a perfect world – and sometimes that experience will be a revelation of flaws with the CX and opportunities to improve customer experience. Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Aimee Lucas. Denise Lee Yohn. Marsha Collier.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147