ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. Future CX: Tips for 2019 digital marketing success by Stuart Banbery. This article focuses on empowerment.

e-support 88

e-support Customer Service Loyalty Data 88

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. Ten top tips for building a customer-driven company in 2019 by cp2experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

Customer Journeys 93

Customer Journeys Customer Service Sports eBook 93

ShepHyken

NOVEMBER 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. 3 Ways To ‘Innovate’ The Customer Experience by Sanjay Monga. This is what will help customers choose you over your competition. Conversion rates can be boosted greatly by improving customer experience.

Ecommerce 83

Ecommerce Customer Service Call Center e-support 83

Call Experts

MARCH 3, 2022

Creating a business phone script can support your employees and customers. Learn all of our tips for crafting the perfect script for your needs! A phone script provides your organization with a written, detailed guide that outlines what to say to the customer, when to say it, and how the conversation will flow.

e-support 52

e-support Contact Center Call Flow Guidelines 52

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

LiveChat

DECEMBER 7, 2016

But what if your support people are not as productive as you’d like them to be? In this post, I’ll describe the most important live chat metrics , which will help to turn your customer service into a team of support heroes. I hope you’ll find these tips easy to implement in your business!

Metrics 28

Metrics Customer Service e-support Tips 28

ShepHyken

JANUARY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Effort Score or Customer Satisfaction? CustomerThink) Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question.

Loyalty Programs 117

Loyalty Programs Customer Service Effort Score Self Service 117

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service? Download Free.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

ShepHyken

AUGUST 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. Personalization and Customer Experience Strategies for Success by Larisa Bedgood. Business2Community) Personalized customer experiences are now at the center of all marketing initiatives.

Customer Service 93

Customer Service Infographics e-support Retail 93