ShepHyken

NOVEMBER 24, 2017

Provide the same level of service that you would in person or over the phone, take any opportunity to go the extra mile, and who knows—perhaps someday, you’ll be looked at as the prime example of how others should be using social media! You needn’t look far to find terrific examples of how to conduct yourself online, either.

Social Media 88

Social Media Customer Service How To B2B 88

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

CSM Magazine

JUNE 4, 2020

Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla. While the boardroom may applaud the reinvention, their customers could be fighting to get what they bought. 4t4consult.co.uk.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

Comm100

OCTOBER 8, 2016

But how can your customers get value out of your offerings if they don’t know how to properly use them? To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Give Your Customers More Accurate Help. Slow Replies.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. It’s immediately evident that these can’t be directly applied to the day-to-day work being done by your customer service team on the ground. White papers. Tip sheets. Mentoring program.

Customer Service 80

Customer Service eBook Leadership Resources 80

Bold360

MARCH 23, 2017

But if you’re thinking about integrating them into your customer service strategy in the Age of the Customer, here’s what you need to know: Simplicity is Key. Using a bot needs to be simpler than any other channels available to satisfy the customer’s need. Interested in bots?

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58