Customer Service Strategies Customer Service Training Customers ROI 
Integrity Solutions
SEPTEMBER 28, 2023
It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses.
ShepHyken
APRIL 30, 2024
When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. And we must do the same in business. Customers don’t want or like complication, confusion, or friction. So, let’s take this concept to the next level. All of my books are easy to read.
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ShepHyken
AUGUST 19, 2019
Each week I read a number of customer service and customer experience articles from various resources. Which is Your CX Priority: Satisfied Customers or Profit? LinkedIn) What should your ultimate goal be when designing your customers’ experiences? This article reminds of this strategy.
ShepHyken
NOVEMBER 15, 2021
Each week I read many customer service and customer experience articles from various resources. Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. They want proof in the form of ROI.
ShepHyken
MARCH 9, 2022
I’ve been asked many times how to get the C-suite to invest in customer service. For example, you may have a new idea that’s important and beneficial for the company and/or its customers – and even its employees. New Software Makes Customer Service Department More Productive While Saving Money .
ShepHyken
DECEMBER 12, 2016
Each week I read a number of customer service articles from various online resources. Is Your Digital Marketing Strategy Ready for an AI Intervention? You’ll find good information, some stats and facts and insights from some of the top customer service and experience experts in the industry. by Tara Thomas.
Comm100
NOVEMBER 3, 2017
The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.
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