ShepHyken

APRIL 8, 2019

To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? The short answer is yes.

Customer Service 102

Customer Service Hotels Hospitality Government 102

Magellan Solutions

FEBRUARY 10, 2016

The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. To be able to harness social media’s potentials in customer service management, integrating social media customer service in content development is vital.

Social Media 73

Social Media Customer Service Entertainment Case Study 73

LiveChat

NOVEMBER 16, 2018

3E content seeks to build your authority and thought leadership in your space via content that provides education , entertainment , or experience. Plugins like LiveChat are a great option to eliminate the cost of voice-based customer care, without sacrificing real-time problem resolution capabilities. Quality Over Speed.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

transcosmos Information Systems

JUNE 1, 2016

Think about it: Would you rather hire an entire IT team for your business or choose the less costly path of contracting IT outsourcing services ? If you’ve entertained the possibility of outsourcing before, then you’re not alone. Which one seems better and more cost-efficient in the long run? What You Can Outsource.

Social Media 48

Social Media e-support Consulting Resources 48

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Customer satisfaction: Chatbots can improve customer satisfaction by providing 24/7 support and instant responses to queries.

Chatbots 10

Chatbots Communication ROI Policies 10

SurveySparrow

JUNE 22, 2023

Delivering a standout customer experience (CX) is the key to outpacing your competition and fostering customer loyalty. To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

ShepHyken

FEBRUARY 4, 2019

(HelpCrunch) We decided to ask real CEO’s and customer service representatives about what worked for their companies and what they’re going to change this year. What we got are 24 excellent battle tested quotes on what customer service means for them in 2019. 24 tips, each one with an entertaining GIF.

Customer Service 86

Customer Service B2B Infographics Entertainment 86