ProProfs Chat

JANUARY 17, 2019

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of ecommerce businesses fail and one of the reasons for this failure is poor customer service. Related Reads: Top 10 Live Chat Etiquettes to Boost Customer Satisfaction.

Ecommerce 56

Ecommerce Customer Service Chatbots Self Service 56

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. Customer reviews offer valuable insights into a product’s pros, cons, and evolution.

Survey 52

Survey Multi-Channel Analysis Tools 52

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Choosing a survey tool is about more than just the immediate benefits. In search of Qualtrics alternatives? Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

ShepHyken

MAY 18, 2018

In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising. With the rise of eCommerce, customers have more choices than ever before. You can offset this lower cost by providing an excellent customer service experience , though.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

LiveChat

OCTOBER 6, 2016

And who knows – maybe some of those seasonal hires will prove themselves enough to make the cut for your core customer service team? LiveChat commentary: It’s better to go completely without seasonal hiring if would result in poor customer service. Extra traffic or fresh hires are not an excuse for poor service!

Tips 52

Tips Ecommerce Poor Customer Service Guidelines 52

delighted

MARCH 4, 2020

Prospective and current customers may experience dozens of touchpoints during their journey with your business, and not all touchpoints carry equal weight. For example, one poor customer service experience can overshadow and undermine a streak of positive experiences on other touchpoints.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Customer Journeys 52

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. How to avoid that if you’re running an eCommerce business? Only by delivering amazing customer service.

Ecommerce 142

Ecommerce Training Customer Service Net Promoter Score 142