CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". It showed respect for the unhappy/unfit employee, for the other employees (colleagues), for the customer, and for the company.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". It showed respect for the unhappy/unfit employee, for the other employees (colleagues), for the customer, and for the company.

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

CSM Magazine

APRIL 17, 2024

Instead, proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty.

Customer Service 52

Customer Service Self Service Return on Investment Social Media 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. They also evaluate employee productivity and monitor the return on investment of marketing campaigns.

CRM 52

CRM Chatbots Return on Investment Social Media 52

Kustomer

JULY 10, 2020

Diving Deeper: What Exactly Is Personalized Customer Service? In a recent article , we highlighted personalized customer service and how it works well with an omnichannel approach. What Are the Major Benefits of Providing Personalized Customer Service? Research shows that customers want to be answered in 10 minutes or less.

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

CSM Magazine

NOVEMBER 18, 2020

Designed specifically for customer service professionals, it provides simple and effective strategies that they can adapt and apply in their own organisation. As part of the training, participants learn techniques to design their own Customer Service improvement programme to develop and strengthen customer relationships.

Customer Journeys 52

Customer Journeys e-support Return on Investment Competitive Advantage 52

Bold360

NOVEMBER 30, 2016

With Facebook Messenger reaching 800 million users in January 2016, growing to one billion monthly active users as of July 2016, the opportunity is ripe for brands to tap into the massive reach of Messenger and other growing platforms like Slack to cultivate customer relationships. Image via Facebook (Mark Zuckerberg).

Chatbots 40

Chatbots Strategy Self Service ROI 40