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Power of Customer Insights: Strategies to Increase Your Return on Investment

CSM Magazine

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

As a writing teacher and literary magazine-type person, I loved this. EX, CX, and return on investment all in one simple act! Valuing a healthy level of irreverence. Leslie O’Flahavan , Owner at E-WRITE had this to say, "Tony Hsieh and Zappos show the value of irreverence, but not the grating kind. An innovative mindset.

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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

As a writing teacher and literary magazine-type person, I loved this. EX, CX, and return on investment all in one simple act! Valuing a healthy level of irreverence. Leslie O’Flahavan , Owner at E-WRITE had this to say, "Tony Hsieh and Zappos show the value of irreverence, but not the grating kind. An innovative mindset.

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5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

CEO Magazine) The introduction of Voice of the Customer solutions enables a predictive management style that operates effectively the same way that a check-up at the doctor does. Are you reactive, proactive or predictive when it comes to customers? by Michael Stelzer.

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Technology Failures That Are Hindering Remote Working

CSM Magazine

The report, in conjunction with market research and consulting firm, VDC Research, stated that 30 per cent of respondents said they didn’t have mechanisms in place to determine return on investment from mobility. Once ROI (return on investment) has been determined, there should be no barriers to making mobility investments.

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Customer Acquisition Vs. Customer Retention: Which Aspect Should You Focus On More

CSM Magazine

In this article, we will explore the concepts of customer acquisition and customer retention, the ways in which they drive growth, and why finding the right balance between the two is essential for maximizing return on investment (ROI). Even a slight increase in retention rates can lead to a substantial boost in profits.

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Can Your Restaurant Thrive? Uncovering the Secret Sauce Behind Successful Eateries

CSM Magazine

This encompasses budgeting, monitoring cash flow , understanding profit margins, and being savvy with investments like marketing and decor. Everything you do in your business must not only attract patrons but also align with a cost-effective strategy that maximizes return on investment.