InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

delighted

APRIL 26, 2019

Think of the shopping, dining or travel experiences you enjoyed most. Every interaction between a customer and your brand defines the customer experience. The key is understanding what a customer is experiencing each time they interact with your brand, and how you can make that experience even better.

Metrics 66

Metrics Brands Net Promoter Score Customer Experience 66

delighted

APRIL 26, 2019

Think of the shopping, dining or travel experiences you enjoyed most. Every interaction between a customer and your brand defines the customer experience. The key is understanding what a customer is experiencing each time they interact with your brand, and how you can make that experience even better.

Metrics 47

Metrics Brands Net Promoter Score Customer Experience 47

Beyond Philosophy

JANUARY 12, 2023

They see that living by numbers and metrics will not provide the big-picture vision that CEOs need. People will go back to movies, back to theme parks, and back to travel. For my part, inflation is changing customer behavior, particularly in Europe. As a result, customer science will drive the future of customer strategy.

Conference 78

Conference Travel Customer Satisfaction Effort Score 78

SurveySparrow

AUGUST 14, 2023

Positive Word-of-Mouth: Happy customers can’t help but share their joy with others. Positive word-of-mouth travels far and wide, becoming your secret weapon for attracting new customers organically. Superior customer experiences become your shining armor, giving you a competitive edge that’s hard to beat.

Customer Experience 52

Customer Experience Effort Score Social Media Chatbots 52

Gainsight

MAY 18, 2023

Over the last year, the Scaled team has achieved: 21% year-over-year (YOY) increase in customers that successfully onboarded in the first 30 days of their contract 37% YoY increase in the number of business reviews completed Increased CSAT scores from 4.2 to over 4.5 That’s why HMH wins the title of The Challenger. Well done, HMH!

Customer Success 52

Customer Success Software Customer Journeys Analytics 52