SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. This integration provides a holistic view of your customers, from acquisition through retention. As a result, it increases the likelihood of engagement and gets more complete customer insights.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

JANUARY 29, 2024

For instance, include item descriptions, prices, and contact info if your customer needs to reach out—bonus points for warranty or return policy details straight on that slip. ” Producing quality receipts is quick, and painless, and customers will notice that extra level of detail.

Sales 52

Sales Customer Experience Social Media Tips 52

Currency Alliance

OCTOBER 12, 2021

Several airlines and hotel groups did win my preference because of their loyalty program. The Norwegian Rewards program, for example is so transparent that I can redeem my value whenever I want by applying the accumulated points to my next purchase. We also make it easier for any customer touchpoint to become loyalty-enabled.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

JUNE 11, 2017

Revolutions are typically bad for incumbents, but in the context of loyalty marketing, I would argue that the Revolution for customers is only a natural Evolution for brands. Examples include WiFi, PDF, Mobile Operating Systems, logistics protocols, manufacturing components, etc.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Rewards Programs 52

delighted

DECEMBER 10, 2019

In light of this, ROX is emerging as a way for companies to measure how improving customer experience drives consumer behavior and yields measurable results. A common misconception when building a customer experience program is that it is difficult to quantify the success of your endeavors and that the ROI is usually unclear.

ROI 40

ROI Measurement Customer Experience Effort Score 40

Currency Alliance

JUNE 16, 2020

Loyalty had evolved into a fairly segregated marketing function, but many of this years’ entries were more comprehensive, loyalty-enabled marketing programs. As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Retently

MARCH 18, 2024

Accessibility-usability questions These types of questions in service surveys focus on evaluating the customer’s ease of access and interaction with various service touchpoints. This will ensure that the team’s objectives are directly connected to improving customer satisfaction.

Survey 141

Survey Customer Service Strategy Effort Score 141