InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

SurveySensum

MAY 18, 2023

Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. By gathering customer feedback, businesses can get valuable insights into what’s working and what’s not. This scenario may seem simple, but it’s critical for any retail business.

Retail 52

Retail Survey Feedback Net Promoter Score 52

Happy or Not

MARCH 5, 2024

In today’s competitive landscape, understanding your customers is paramount. In this article, we’ll explore the unique strengths of HappyOrNot feedback solutions, explain how to setup a survey kiosk, and help you choose the right fit for your business needs. What’s an online survey?

Survey 36

Survey How To Feedback Customer Satisfaction 36

Lumoa

NOVEMBER 10, 2021

Developing customer empathy is the first step to creating a deep connection with your customer, which can help foster brand loyalty, grant better insights into customer motivations, and lead to improved problem-solving. What Does a Good CX Design Look Like?

Customer Experience Design 208

Customer Experience Design Customer Experience Customer Journeys Touchpoint 208

delighted

NOVEMBER 19, 2019

They’re using retail customer feedback to understand what their customers want, enhance retail CX, and maintain a competitive advantage. But honestly, many customers have little faith that brick-and-mortar retailers understand them. Why in-store retail customer feedback is vital.

Retail 40

Retail Feedback Survey Ecommerce 40

Alida

APRIL 4, 2017

Companies such as Under Armour and Disney have already made moves to create an integrated offline and online experience. Providing an omnichannel experience, however, isn’t just about having a mobile app or a responsive website. According to the company, customer insight helped shape major elements of the store.

Retail 191

Retail Innovation Strategy Omni-Channel 191

SurveySparrow

JULY 27, 2023

This helps identify areas for improvement and enables you to deliver personalized experiences at every stage. b) Data-driven Insights Leverage customer data to uncover valuable insights and trends. c) Personalization at Scale Tailor your digital interactions based on individual customer preferences. Sign up today!

Customer Experience 52

Customer Experience Self Service Customer Journeys Social Media 52