Lumoa

MAY 19, 2022

Online shopping has become the norm across a wide range of industries and this practice is still on the rise. Retailers need to assess all of the potential variables impacting the performance of their shopping apps to be successful and customer reviews allow them to collect feedback directly from the source.

Report 208

Report Ecommerce Retail Customer Satisfaction 208

Oracle

APRIL 8, 2021

Nominations are due April 16 – don’t miss your chance to be recognized for your great customer experience efforts during 2020. Loyalty programs are more popular than ever. As brands in every industry face more competition, customer loyalty is becoming harder to earn. ” LEGO is loyalty-obsessed.

Loyalty Programs 52

Loyalty Programs Loyalty Customer relationships Customer Experience 52

SurveySparrow

JUNE 28, 2023

The true essence of a personalized customer experience lies in tailoring the individual’s journey with your brand to meet their specific needs and expectations. When customers log in, they are greeted with product recommendations that are customized based on their browsing history, wish list, and past purchases.

Industry 52

Industry Tips Customer Experience Healthcare 52

Retently

APRIL 5, 2024

This is rooted in the advanced capabilities of AI-powered tools with many acknowledging its potential to foster lasting loyalty via improved interactions. Let’s explore how AI is stirring up interest across the retail industry. Methods for Gathering Feedback How do you know if you’re truly aligned with customer expectations?

Retail 78

Retail Engagement Strategy Customer Experience 78

Happy or Not

JANUARY 3, 2022

The “one size fits all” approach no longer applies, and businesses need to seriously consider how to best serve different types of customers. As eCommerce and big players like Amazon become increasingly popular, smaller traditional stores need to differentiate to survive. . How to differentiate.

Omni-Channel 69

Omni-Channel Ecommerce Loyalty Programs Roadmap 69

Retently

APRIL 18, 2024

This leads to higher response rates and more accurate feedback, making it easier for customers to take the surveys without any inconvenience. Think of NPS as a simple way to ask customers, “On a scale from 0 to 10, how likely are you to recommend our service or product to friends or family?”. What’s NPS All About? And setting them up?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52