Customer Insights Ecommerce Feedback Loyalty Programs 
Lumoa
MAY 19, 2022
Retailers need to assess all of the potential variables impacting the performance of their shopping apps to be successful and customer reviews allow them to collect feedback directly from the source. In many cases, this is due to the format of the feedback or the sheer volume of reviews that need to be assessed individually.
Currency Alliance
MAY 20, 2024
Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retently
APRIL 5, 2024
Creating an omnichannel retail experience is about ensuring that customers can glide seamlessly from online to in-store to mobile app platforms without missing a beat. Sales Opportunities: An omnichannel strategy allows retailers to engage with customers at various touchpoints, increasing the opportunities for cross-selling and upselling.
Happy or Not
JANUARY 3, 2022
The “one size fits all” approach no longer applies, and businesses need to seriously consider how to best serve different types of customers. As eCommerce and big players like Amazon become increasingly popular, smaller traditional stores need to differentiate to survive. . How to differentiate. W hy we re they happy or not?
CSM Magazine
OCTOBER 25, 2023
Handling Feedback : Accepting both positive and negative feedback gracefully, and using it as an opportunity to learn and improve. These skills allow retail staff to build strong relationships with customers, address their needs effectively, and ensure that each interaction leaves a lasting positive impression.
Retently
APRIL 18, 2024
Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Monitoring NPS scores is key.
SurveySparrow
JUNE 28, 2023
Personalized eCommerce Experience – Amazon Amazon, the world’s leading e-commerce platform, harnesses the power of personalization to optimize the shopping experience. When customers log in, they are greeted with product recommendations that are customized based on their browsing history, wish list, and past purchases.
Expert insights. Personalized for you.
208 
Let's personalize your content