Innovative CX
MAY 10, 2019
Possibly because we were required to in school, we were traveling to a foreign country or we simply wanted to expand our knowledge of other countries and cultures. With great fanfare, posters and inspiring presentations, we roll out a new focus on our customers. We hear phrases like: Customers First. Customer Centric.
Customer Guru
JANUARY 16, 2018
There is a high possibility of a mismatch between the customers’ expectations and the experience that is delivered to them. The reason this situation arises is that we Indians plan our holidays closer to the travel date, unlike in the west. It is the voice of customers that helps in making product/service-level changes.
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Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan. Nate Brown.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan. Nate Brown.
Wootric CX Blog
FEBRUARY 14, 2019
His book Never Lose a Customer Again discusses the 8 phases your customer has the potential to travel through as part of their customer journey and the 6 tools you can use during that journey to create remarkable experiences for your customers. Why we love Rachel: She’s the Director of Customer Experience at Zuora.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
Experience Matters
APRIL 7, 2015
The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), While this customer-focused philosophy is evident in our work culture, it’s also at the core of each of our products.
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