TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Jeff is truly obsessed with customer service. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

SEPTEMBER 26, 2017

Robert Spector Shares The Nordstrom Way to Customer Experience Excellence. How would you like to be the Nordstrom of your industry? Shep Hyken interviews Robert Spector, author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Everything is about the customer!

Handbook 69

Handbook Culture Innovation Consulting 69

ShepHyken

APRIL 4, 2017

Jeff Toister Provides 3 Steps to Developing a Customer-Focused Culture. Nearly every company says that they want to have a customer-focused culture, but then why are so many companies lacking one? What are the steps that your company needs to take to be committed to becoming customer focused?

Handbook 76

Handbook Culture Customer Focused Customer Service 76

Kustomer

MARCH 10, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen dives into why CX efficiency is a must for any company that wants to be successful, especially in the time of the modern customer. Tune in to the full podcast to learn more so you can be prepared for any situation. Read More Hide.

Customer Service 98

Customer Service Self Service Handbook Policies 98

ShepHyken

MARCH 31, 2023

Earlier this year, Jeff Toister of Toister Performance Solutions and author of The Service Culture Handbook surveyed 951 customer service agents on their burnout risk. The first step in solving a problem is becoming aware of it, and as awareness has grown, customer service leaders have grown more supportive.

Customer Service 67

Customer Service How To Handbook Chatbots 67

ProProfs Chat

JUNE 30, 2020

The Service Culture Handbook. He helps customer service teams unlock their unimaginable potential. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. The Customer Success Professional’s Handbook.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Experience Investigators by 360Connext

APRIL 6, 2017

Companies like Rackspace or Safelite are well-known disruptors in their industries simply because they focus like crazy on their customers. So customer service expert and author Jeff Toister decided to find out: what makes them tick? What really creates a culture that always delivers great experiences for customers?

Handbook 88

Handbook Culture How To Case Study 88