Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here’s how to know you need to delegate: -You’re feeling overwhelmed. Plan a Team Building Outing.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Myra Golden

JULY 15, 2019

Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees? Here’s the 8 Step Quality Program we use at Myra Golden Seminars.

Exercises 51

Exercises Strategy Report Meeting 51

Myra Golden

NOVEMBER 15, 2016

When she answered, I got straight to the point with my findings… “The problem is our agents are spending a lot of their time on calls with difficult customers. They get stuck; don’t know how to wrap up the conversation. They don’t know how de-escalate – they let the caller ramble on and things quickly spiral out of control.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

When she answered, I got straight to the point with my findings… “The problem is our agents are spending a lot of their time on calls with difficult customers. They get stuck; don’t know how to wrap up the conversation. They don’t know how de-escalate – they let the caller ramble on and things quickly spiral out of control.

Call Center 40

Call Center Training Video How To 40

Myra Golden

MARCH 18, 2020

How to Handle Difficult Customers. 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. “

e-support 52

e-support Course Social Media Call Center 52

Myra Golden

JULY 31, 2019

How to Handle Difficult Customers (with a focus on de-escalation). Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. You will not be sorry.”.

Social Media 55

Social Media Course Training Customer Care 55

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Software 40

Software Customer Experience Company CRM 40