PK

JANUARY 22, 2020

Great design and strong tech come together at the intersection of multiple disciplines : design , research, development, engineering, marketing, analytics and more. At PK, w e were born digital. And that’s where our team comes in. Digital t ransformation starts here .

e-support 52

e-support Apparel Retail Analytics 52

Connective DX

JANUARY 22, 2020

Great design and strong tech come together at the intersection of multiple disciplines : design , research, development, engineering, marketing, analytics and more. At PK, w e were born digital. And that’s where our team comes in. Digital t ransformation starts here .

e-support 52

e-support Apparel Retail Analytics 52

Myra Golden

APRIL 2, 2020

Y2K planning at my organization included developing a contingency plan that flowed out to five levels, meaning we had a plan B, C, all the way to a plan E. It’s fantastic that we can all support customers remotely. You can expect a rise in customer frustration and Significant increases in escalations right now.

Tips 59

Tips e-support Call Center Interaction 59

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? VP of Customer Experience, Compellon.

B2C 124

B2C Customer Retention Strategy Brands 124

Storyminers

MAY 16, 2016

For example, encouraging reviews and promptly responding to feedback can aid a positive user experience, whilst also increasing trust between company and customer. As a general rule, websites and apps need to be sleek, streamlined and optimised to keep customers patient and willing to continue using them. We should have an app….”

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

transcosmos Information Systems

FEBRUARY 20, 2017

Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business. The Groove HQ blog is a goldmine for customer service reads that are useful and engaging. Customer Experience Matters.

Customer Service 98

Customer Service Self Service e-support Infographics 98