Customer Experience Design Customer Experience Professionals Customers Leadership 
CX Journey
DECEMBER 13, 2018
Image courtesy of Pixabay Today I'm pleased to share a guest post by Liliana Petrov of DoingCXRight that is based on her experience hiring CX teams. Although customer experience has been around for a long time, hiring for CX has become a greater priority for executives and funding committees only in the last five years.
CX Journey
JULY 25, 2017
It's a company that doesn’t understand its customers and doesn’t take the customer into account in all that it does; the customer is not a priority. They haven't yet adopted Drucker’s thinking that companies are in business to create and to nurture a customer. First, customer experience is a differentiator.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Journey
MARCH 16, 2017
Image courtesy of Tax Credits No customer experience budget? As a follow-on to my post earlier this week about companies having no budget for customer experience improvements, I thought I'd compile a few ideas on how to move beyond the "no budget" excuse and make improvements that cost little to nothing. No problem!
CX Journey
FEBRUARY 14, 2018
Image courtesy of Pixabay Do you feel like you're not making the progress in your customer experience transformation efforts that you thought/hoped you would by now? I've seen several posts lately about CX being all talk and no action - that it's a lot of effort to pull off a customer experience transformation (and no doubt, it is!)
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Amy: She’s head of Customer Advocacy at MindTouch. Angus Yang. Why we love Augie: He’s the Sr. Blake Morgan.
Michelli Experience
AUGUST 22, 2017
It’s hard to believe it has been seven months since United Airlines faced the first of three monumental customer experience debacles. United, however, has become emblematic of an industry viewed as operationally challenged, uncaring, and not customer-centric. Overbooking and United’s Technology Initiatives. Data Plus People.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
Expert insights. Personalized for you.
83 
Let's personalize your content