Totango

MARCH 21, 2019

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals.

Customer Success 85

Customer Success ROI Lifetime Customer Customer Journeys 85

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Customer Success 52

Customer Success Effort Score B2B Customers 52

Totango

FEBRUARY 28, 2019

Adoption is about more than just usage; it’s about helping your customer get the most out of your services. It follows then, that your adoption metrics should reflect this deeper goal and generate insight into customer engagement. Three Keys to Successful Adoption. Is the customer getting value from the product?

Metrics 83

Metrics Customer Success ROI Measurement 83

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Totango

FEBRUARY 7, 2019

With a focus on lifetime customer success rather than on quick revenue raising, you can turn your renewal process into a celebration of an ongoing partnership. It’s a customer-centered approach that reflects the broader economy we currently operate under, one where the customer expects individualized treatment.

Customer Retention 81

Customer Retention Lifetime Customer Customers Engagement 81

Totango

FEBRUARY 26, 2019

By understanding everything your product can do, knowing how to use it, and seeing results, customers gain the full value of your product. And when your product makes customers successful, your customers will be loyal—making your business an even greater success. 2: Get the Whole Success Team Onboard.

Strategy 78

Strategy Software Lifetime Customer Social Media 78