ClientSuccess

JANUARY 3, 2023

At the end of the day, a customer’s willingness to refer your company or product speaks volumes about their satisfaction. To measure this, many businesses use a Net Promoter Score (NPS), an index ranging from -100 to 100 that indicates customer loyalty and overall satisfaction with your offering.

Net Promoter Score 81

Net Promoter Score eBook Loyalty Customer Confidence 81

Quadient

OCTOBER 22, 2021

The worlds’ leading CCM customer success advocate . Our customer’s success is our success. We’re in your corner, committed to building a state-of-the-art customer experience management system that is optimal for your unique needs. This customer satisfaction score is the highest in the industry – by far.

Customer Journeys 52

Customer Journeys Effort Score e-support Social Media 52

BirdEye

AUGUST 9, 2023

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? The reputation score can serve as a north star for businesses looking to improve their connection with customers, identify strengths and weaknesses, and grow their business faster. Watch the Free Demo Now.

Social Media 52

Social Media e-support Feedback Analysis 52

CustomerSuccessBox

JUNE 13, 2022

CSMs may run a root cause analysis on all churned customers and determine which KPIs have had the greatest influence on churn. Customer intelligence, also known as the voice of the customer or consumer analytics, is the process of gathering and analyzing customer contact data in order to learn more about their behavior.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

Comm100

APRIL 12, 2018

A report released by Forrester explains that 72% of enterprises have made customer service management a top priority, showing just how much organizations are prioritizing the customer experience. All these involve asking a customer to answer a simple question after they contact your business and get their issue resolved.

NPS 156

NPS Measurement Effort Score Customer Experience 156

ShepHyken

SEPTEMBER 7, 2018

If you combine that with the fact that most buyers are satisfied with their purchases (our 2018 data showed 42% were promoters by NPS definitions, and 90% intended to renew their contracts), you start to see how your existing customers can be used to help build credibility with potential customers.

Case Study 82

Case Study ROI B2B Study 82

Qualtrics

MARCH 19, 2020

As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. What should my company consider doing right now related to relational NPS? If you have a short NPS study, and have strong closed-loop mechanisms for learning and responding, then it makes sense to continue it.

Airlines 56

Airlines Metrics Effort Score Survey 56