Comm100
APRIL 12, 2018
A report released by Forrester explains that 72% of enterprises have made customer service management a top priority, showing just how much organizations are prioritizing the customer experience. All these involve asking a customer to answer a simple question after they contact your business and get their issue resolved.
Gainsight
MAY 21, 2021
It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex.
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ClientSuccess
JANUARY 3, 2023
At the end of the day, a customer’s willingness to refer your company or product speaks volumes about their satisfaction. To measure this, many businesses use a Net Promoter Score (NPS), an index ranging from -100 to 100 that indicates customer loyalty and overall satisfaction with your offering.
Quadient
OCTOBER 22, 2021
The worlds’ leading CCM customer success advocate . Our customer’s success is our success. We’re in your corner, committed to building a state-of-the-art customer experience management system that is optimal for your unique needs. This customer satisfaction score is the highest in the industry – by far.
BirdEye
AUGUST 9, 2023
Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? The reputation score can serve as a north star for businesses looking to improve their connection with customers, identify strengths and weaknesses, and grow their business faster. Watch the Free Demo Now.
CustomerSuccessBox
JUNE 13, 2022
CSMs may run a root cause analysis on all churned customers and determine which KPIs have had the greatest influence on churn. Customer intelligence, also known as the voice of the customer or consumer analytics, is the process of gathering and analyzing customer contact data in order to learn more about their behavior.
ShepHyken
SEPTEMBER 7, 2018
If you combine that with the fact that most buyers are satisfied with their purchases (our 2018 data showed 42% were promoters by NPS definitions, and 90% intended to renew their contracts), you start to see how your existing customers can be used to help build credibility with potential customers.
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